Colombian Airline Wingo Leveraging WhatsApp To Improve Passenger Service
Wingo claims a call response rate of 90% and 100% attention in cases received by WhatsApp.
Delivering Excellent Customer Service and Managing Remote Teams: How to Balance Today’s Dilemmas?
Cloud platforms provide Contact Center companies with all the tools they need to balance the challenges of the new world order
Checkpoint Software Issues Important Pre-Election Warning To American Voters: Meme Warfare
Five days away from the US elections, voters everywhere should understand what cyber security experts call “meme warfare”, and how it could influence the upcoming US election.
Chatbot Chocolate of Spain Opens Colombia Office to Expand Presence in Latin America
Spanish agency Chatbot Chocolate has set up operations in Bogotá as a regional hub to deliver artificial intelligence-based support