Companies Must Recognize the Power and Limitations of Automation and Cognitive Technology for Customer Experience
"The consumer has to be ready for the technology. And more importantly, the technology has to be ready for the consumer," says Peter Ryan of Ryan Strategic Advisory.
Atlanta Reportedly May Use Chatbots for Its 311 Service
The city of Atlanta is reportedly mulling the idea of implementing chatbots to help improve its 311 service. While many cities have pushed to move the service online and add... Read More