Hitendra Patel Urges BPO Providers to View Disruption as an Opportunity — Not a Threat
"Innovation is hard — it’s not easy — but the results of innovation are tremendous," says Hitendra Patel of the IXL Center.
Colombia’s BPrO Continues to Grow and Attract More Attendees to Its CX Summit
"More than customer experience, we have to be people-centered, and this is an opportunity to give people that space to meet again," said Ana Karina Quessep, president of BPrO.
How Outsourcing SAS Succeeds in Colombia by Focusing on People, Prioritizing Efficiency, and Embracing Its Niche
Ricardo Duran talks about Outsourcing SAS, its position in the marketplace, and its secret sauce for success as a boutique provider.
International ICT Congress Moves to New Venue In Cartagena
This years themes include Artificial Intelligence, Robotics, Virtual and Augmented Reality, Blockchain, 5G and the Internet of Things.
Mexico to Join Cartagena As 2nd Host of 2023 ANDICOM ICT Event
In April 2023 ANDICOM LATAM in Mexico City will join the traditional ANDICOM September 6 to 8, 2023 in Cartagena
Shelli Ryan Explains Why Blockchain Will Be Key For Customer Experience Delivery
"Web 3. I mean, we all have to realize that it is coming and it is coming fast, so the Metaverse and NFTs and crypto and blockchain."- Shelli Ryan