Itelbpo Selects St. Lucia For Contact Center Expansion, Diversification

Kingston, Jamaica-based contact center itelbpo in partnership with Invest Saint Lucia is developing a 20,000 sq ft factory shell located in the Hewanorra Free Zone in Vieux-Fort, Saint Lucia, which will house more than 300 employees. Itelbpo hopes to expand its geographical footprint, diversify its workforce and build its talent pool as the company pushes aggressively towards its 5-year goal of 5,000 new seats in its contact center operations. itelbpo & Invest Saint Lucia have broken ground and the new site is set to open on April 1, 2020.

After a recent deal in which PanJam Investments and Portland Private Equity each acquired a 15% stake in itelbpo, the company is deploying the proceeds of the deal with the development of a two-building site in Saint Lucia. The site is located in the south of the island and is within walking distance of Hewanorra International Airport, which is also undergoing extensive redevelopment to support the area’s growing economy.

“We are wasting no time in taking advantage of the growing global business process outsourcing (BPO) market. We see the enormous pipeline of opportunity for the Caribbean in this fast-growing sector, and we’re excited to realize the potential for job creation and revenue growth,” commented Yoni Epstein, itelbpo’s Founding Chairman and CEO. “As a global organization, itelbpo has the capacity and experience to tap into Saint Lucia’s talent pool and provide targeted training that will enable the Saint Lucia team to deliver customer experiences at our award-winning global standard. Saint Lucia is ready and waiting for us, and we’re excited to collaborate with government and private sector partners in helping to move the country further up the economic value chain.”

When asked about the partnership with itelbpo, Marie-Grace Walcott, Investment Promotion & Fulfillment Officer at Invest Saint Lucia stated,We identified itelbpo as a strong player within the Nearshore BPO market, with a solid focus on corporate social responsibility. These attributes, amongst several others, led us to actively engage itelbpo to explore the many benefits of expanding here in Saint Lucia. The island offers investors an unsaturated market that is complemented by a robust labor pool with avenues for capacity building and continued growth. Invest Saint Lucia is excited to be part of itelbpo’s strategic expansion and we look forward to the company’s establishment on the island.”

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