itelBPO Expands Into Canada With New Francophone Telework Capabilities

Jamaica-based customer experience outsourcer itelbpo continues to expand and diversify its geographic footprint, even during the Coronavirus COVID-19 Pandemic. By adding Canadian telework employees, the Montego Bay-based international services provider continues to gain ground by broadening its reach to access a wider pool of languages, skills and education.

itelbpo’s Founding Chairman and CEO, Yoni Epstein.

itelbpo’s Founding Chairman and CEO, Yoni Epstein.

Earlier this month, itelbpo launched its telework operations in Canada to tap into the country’s bilingual French & English workforce. “Canada is a multicultural and diverse society with a highly educated workforce. It is also known for having low rates of workforce attrition,” commented itelbpo’s Founding Chairman and CEO, Yoni Epstein. ”We’ve been eyeing the destination for a while, but decided to move quickly in order to respond to increasing demand for French-language speakers.”

itelbpo acquired a robust work-at-home platform in 2017, which until now has been focused on growing a network of at-home agents across the United States. Since the COVID-19 pandemic, the company has leveraged its capabilities to facilitate telework in the Caribbean for much of its onsite staff. Now, with the global workforce adjusting to social distancing protocols and widespread public health concerns, it is clear that the gig economy and telework modalities will only continue to grow. With a strong North American pipeline for back-office and customer experience services in industries, such as financial, insurance, online retail, utilities, travel & tourism, logistics and healthcare, the timing was considered opportune for itelbpo to bring its WAH platform to Canada.

In addition to Canada, itelbpo operates in Saint Lucia, México, The Bahamas the US, and its home base of Jamaica.

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