Ibex Continues Expansion By Opening 5th Jamaican Contact Center In Past 5 Years
Since opening its first site in 2016, ibex has invested more than $50 million USD in Jamaica, increasing its Jamaican payroll from 200 jobs to more than 6,500 while paying more than $40 million USD in annual salaries.
itel Acquires Emerge BPO, Expanding its Geographic Footprint Into South & Central America
itel has been expanding rapidly, adding IT Outsourcing & software development operations in Colombia, Work From Home capabilities in Canada & The United States, and now by acquiring Emerge, CX operations in Guyana & Honduras.
Contact Center BPO Sitel To Acquire Sykes At 30% Premium Over Share Price
Upon the closing of the transaction, which was approved unanimously by the company’s board, Sykes will become a privately held company and its shares will cease trading on Nasdaq.
itel Rebrands, Dropping itelBPO & Picking Up Central & South American CX Delivery Locations
itel says it will advance its strategic expansion into nearshore markets this summer, opening new customer experience operations in Guyana and Honduras, as well as establishing a core technology development team in Colombia.
itelbpo Launches New Contact Centers Specifically Designed To Combat COVID-19
The Kingston, Jamaica facility is designed from the ground up for COVID-19 risk mitigation, adapting to the changing business environment while fitting the company's objective of filling 5,000 additional seats in 5 years.
CXO Firm Sykes Deploys AI Powered English Language Evaluation Tool For Recruiting
Global contact center outsourcer Sykes has developed an artificial intelligence (AI) powered recruitment tool to evaluate the level of English for candidates who apply for bilingual customer service positions. Operational... Read More