Bpro’s Bigger, Better Customer Experience Summit Moves To Cartagena For 2022
The 2023 CX Summit will be in Cartagena again, the 10th and 11th of May.
Konecta’s Mariano Castaños Explains The CX Outsourcer’s Comdata Merger
The merger will make Konecta the 5th largest CX outsourcer globally, with over 100,000 employees.
Colombia’s Expanded Contact Center Industry Event Moves To Cartagena May 11-12
The CX summit is the most important event in the Andes region dedicated to the business process outsourcing sector.
Colombian Airline Wingo Leveraging WhatsApp To Improve Passenger Service
Wingo claims a call response rate of 90% and 100% attention in cases received by WhatsApp.
SS&C Acquires Blue Prism For $1.6 Billion USD
SS&C's says the acquisition will enhance its position as a leading provider of software and services to the financial services and healthcare industries.
Wordfence Takes Action To Protect Ukraine Servers
“Wordfence will continue to use our technology to assist the people of Ukraine in defending their nation,” said CEO & Founder Mark Maunder in a statement.