In Move to Beef Up Customer Analytics, NICE Closes on Deal to Acquire Mattersight
In a move to beef up its customer service offerings, cloud software provider NICE Ltd. (NASDAQ: NICE) has closed on its acquisition of Mattersight Corporation (NASDAQ: MATR), a behavioral analytics... Read More
PWC and CINTEL to Honor the Best Digital Transformation in Colombia at Andicom 2018
Global consultancy PWC has partnered again this year with local information technology organization CINTEL to recognize the Colombian companies that have achieved the most when it comes to business transformation.... Read More
Leading RPA Industry Firms Automation Anywhere and Symphony Ventures Form Partnership
Robotic process automation (RPA) provider Automation Anywhere and implementation specialist Symphony Ventures have formed a partnership that will aim to bring the firm’s technology to more enterprises. In the arrangement,... Read More
Blue Prism Opens Offices in Hong Kong and Singapore
Robotic process automation (RPA) provider Blue Prism (AIM: PRSM) has opened new offices in Hong Kong and Singapore in an effort to make further inroads in Asia. The UK company... Read More
Salesforce Promotes Keith Block from COO to Co-CEO
Salesforce (NYSE: CRM) has named Keith Block as its new co-CEO, a promotion from the chief operating office role he had previously served in. Block, who joined the firm in... Read More
What Companies Are Getting Wrong About Automation and Artificial Intelligence
Successful adoption requires "shifting the business and operating model from one of people supported by technology to one of technology supported by people."